Keeping Your Login And Account Secure
Account security at Kingdom starts with the registration details used every time you sign in: mobile number, email, username, password and real legal name. We record and keep KYC, transaction and communication records for 5 years, which is also why the identity used at login must match the identity on any submitted document. Session recovery through 'Forgot Password' is the quickest route back in; there is no need to contact support for a simple password reset.
Self-exclusion is handled separately from everyday login recovery. It can only be requested by email, never through live chat, for a minimum of 1 day or indefinitely, and the period cannot be shortened once set. A Curaçao eGaming self-exclusion form is also available for exclusions of 6 months or longer. Staff, former staff of service providers, affiliates and their family members are restricted from holding a playable account at all, regardless of login credentials.
Because our balance combines main and bonus funds, and winnings stay locked until wagering is complete, we recommend checking your full transaction history after signing in before raising any access query, as this often answers the question without needing to contact us. Anyone unsure which channel to use for a login or security issue can read more on our support page.